Full Time

Service Delivery Manager

Are you a natural leader with a passion for digital marketing? Do you want to play a crucial role in the success of both national and international clients? If so, we are looking for you!
Apply now
3750-5500
euros per month
Zwolle

What you'll do on a daily basis

As a Service Delivery Manager, you will be at the heart of our multidisciplinary team that delivers high-quality digital marketing services, such as link building, SEO, SEA, and Digital PR. You will ensure that our clients are always satisfied and that our services are delivered efficiently and on time.

Additionally, your responsbilities will include:

  • Project Management and Coordination: You ensure that digital projects run smoothly from concept to evaluation, meeting deadlines and budgets. You work closely with various teams for optimal execution.
  • Team Leadership and Coaching: You lead a multidisciplinary team of specialists (SEO, link building, content, Digital PR). You motivate and develop them to deliver top performance and foster collaboration within and between teams.
  • Operational Client Management: You are the primary point of contact for clients during project execution. You build strong relationships and translate client needs into concrete project goals. You identify commercial opportunities and work with sales and client management to ensure smooth projects and client satisfaction.
  • Quality Assurance and Process Improvement: You monitor quality and client satisfaction by continuously improving processes and implementing best practices.
  • Reporting and Analysis: You prepare reports on project progress, performance, and results, sharing these with senior management to ensure effectiveness and profitability.
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What the job requires

  • You have an HBO diploma or a Bachelor’s/Master’s degree in Business Administration, Marketing, Communications, or a related field.
  • You have at least 5 years of experience in project management within a digital marketing environment, with proven success in managing multidisciplinary teams and client relationships.
  • You are driven to achieve results and successfully complete projects. Experience with project management methodologies is required; certifications are a plus.
  • You have strong commercial insight and a client-oriented approach; you know how to exceed expectations.
  • You are proactive. You can identify problems early and implement solutions before they escalate.
  • Independence, decisiveness, and a strong commitment to your team’s results.
  • Strong analytical skills; you can translate complex data into concrete improvements.

What we're offering you

  • Room for new initiatives and ideas—whether you’ve been with us for a week, a month, or a year, we are always open to fresh perspectives.
  • The chance to work at a fast-growing, sustainable international online marketing agency.
  • A competitive salary ranging from €3,750 to €5,500 based on a full-time position, depending on experience and qualifications.
  • Opportunities for personal development and growth, with access to training and further education.
  • 30 vacation days based on a 40-hour work week.
  • Flexible working hours.
  • A hybrid work location, with an office in Zwolle and the option to work remotely (at least 40% of the time in the office).
  • Reimbursement of €0.23 per kilometer for car travel and 100% coverage of public transportation costs.
  • Pension plan contributions.
  • Daily office lunches—no need to bring your own lunch!
  • The option to join our hired fitness/cardio trainer twice a week.
  • Regular social events, parties, and team activities you won’t want to miss!
  • For every new employee, we partner with Tree-Nation to plant two trees each month, contributing together to a greener planet.

How our application process works

We think it's good to have a clear picture of what you can expect when applying with a company, just so we're all on the same page. Below, you'll find the different phases of our application process, and what you can expect throughout the journey to becoming part of our team.

Step 1: Introductory meeting

To start out with, you're going to have an online meeting with our HR team. They're going to have a quick chat with you, to see if you're a good fit for the company. After that, you'll get an in-person meeting (unless remote work) with one of your future team members or manager. This is your time to shine, and convince us of your awesomeness!

Step 1: Introductory meeting

To start out with, you're going to have an online meeting with our HR team. They're going to have a quick chat with you, to see if you're a good fit for the company. After that, you'll get an in-person meeting (unless remote work) with one of your future team members or manager. This is your time to shine, and convince us of your awesomeness!